Iontas’s Focus suite captures and analyzes detailed information about how users throughout an enterprise interact with their business-critical software applications. Focus gives managers insight into – and the unique ability to act on – users’ minute-by-minute actions in order optimize processes and improve use of resources. This comprehensive information gives companies the knowledge they need to increase revenue, maximize profit, reduce costs, and improve operational efficiency and productivity.
Activity Focus - Provides detailed information on how your most expensive assets - your technology and your employees - interact with each other.
Event Focus - Monitors events such as keypresses, text on a screen, or user actions that can trigger other actions such as notify a supervisor of a critical event, remind an employee to up-sell on a product order or enforce compliance related actions. This is not dependant on any one application - as Event Focus can trigger any application, whether server based or desktop based, regardless of the employee's current application.
Process Focus - Provides visual insight and outlines routine steps performed by an employee as a business process. For example, gathering customer details, ordering a credit report, getting automotive details can be defined as a "Auto loan process". With these facts in hand, businesses can learn how their best performers accomplish their daily tasks and can share this knowledge throughout the organization.
