Resources

Product Datasheets

• Activity Focus
• Event Focus
• Process Focus
• Process Discovery Focus

Articles & Whitepapers

• 8 Tips for Risk-Free Process Improvement
• Workforce Optimization for Contact Centers, a How-to Guide
• Automatic Process Discovery for Human-Centric BPM and BPI Initiatives
• Using Focus Technology to Acheive PCI Compliance
• End to End Process Tracking Throughout the Organization

Solution Overviews

• Contact Center Solutions
• Back Office Solutions
• Enterprise Solutions

Webinars

• Contact Center Economics: A Productivity Discussion for Leaders at Entry Level

Case Studies - Workforce
Optimization

• WFO in Banking - of Major US Bank
• Six-Sigma in Retail WFO
• IT Asset Management & Accuracy
• KPI in Contact Centers
• WFO in Banking - Major UK Bank
• Recurring Revenue Generation for Consultants

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