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Solutions for Enterprise Process Improvement
Pragmatic Solution Reduces Risk
The Iontas Focus solution for Enterprise Process Improvement delivers the maximum process improvement value at the lowest possible risk. Focus arms process improvement professionals with the tools needed to quickly increase efficiency and effectiveness in your existing people-intensive processes.
People-Intensive Processes Provide Opportunity for Value
Organizations focused on process improvement face a tough challenge – delivering real value from process improvement while minimizing time, cost and risk.
Making significant changes to business processes can be difficult, requiring costly process discovery, consensus on new prcess definition, modeling, development, deployment and refinement before value is realized. Because of the cost, time and risk, most organizations can only make changes to a small fraction of their processes at a time.
At Iontas, our pragmatic approach is focused on low-risk (but high value) process improvement. We found that significant process improvement value can be realized by increasing the visibility and consistency of your existing people-intensive processes – without requiring significant process change.
The typical people-intensive process (such as those found in contact centers or back office operations) contains a large number of flow variations. Different people execute the same general process in many different ways, with their own unique flows and workarounds. With increased process visibility and consistency enabled by Focus, you can significantly reduce costly process variations, exceptions and errors, while increasing process efficiency and effectiveness.
Focus addresses these Enterprise Process Improvement challenges:
Challenge
Solution Capability
Automated discovery provides complete, holistic visibility into the interactions of people, processes and applications. With this insight, you'll indentify how main process flows, variations and exceptions are being executed by the process end-users.
The Focus automated discovery solution generates an accurate model of the actual process flows and process best practices as executed by process participants. This "system of record" continuously updates to show current process reality as the business needs evolve. Automated discovery is much more accurate than interview-based process discovery.
Focus can prompt users with the right qualification questions needed to identify the right process, reducing process restarts.
Focus provides visibility into best practices of top performers. Our automated process guidance can ensure that all users follow the best practice for the process, improving operational consistency and boosting productivity throughout the organization.
Focus is compatible with your existing applications, and will guide users to the specific application screen for the process step, eliminating unproductive toggling and manual navigation between applications.
Focus will automatically propagate standard data elements through all applications in the process, eliminating data re-keying, increasing end-user productivity and eliminating data entry errors.
Focus process guidance leads users screen-by-screen through best practice processes, significantly shortening ramp-up time for new employees or the roll-out of new processes. Custom user-specific prompts and training messages can be delivered to the user desktop, in context of the current process issue.
Focus seamlessly integrates with your underlying application infrastructure and quickly captures the process flows. Process tuning and automated application navigation is easy and does not require complex programming.
The Focus automated discovery and rapid process guidance configuration capabilities enable process improvement professionals to achieve visibility, operational consistency and control on existing business processes very quickly. With Focus, you can avoid long interview-based discovery sessions, complex process design and development and the typical process iterations oven required for significant process change. You can often improve the visibility, consistency and control of many existing processes in the time it takes to model and change a single process with a model-based BPM platform.
