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Leading U.S. Financial Services Company Selects Iontas Focus Suite to Improve Back Office Operations
Austin, TX and Letterkenny, Ireland - December 2nd, 2009
- Iontas, a global provider of business process optimization software, announced today that a large U.S. financial services company has purchased 1,500 licenses of its Iontas Focus suite software. The company is deploying Iontas Focus software to help increase the efficiency and effectiveness of its back office operations, which span more than 10,000 stores, 12,000 ATMs, the Internet and other distribution channels in North America and internationally.
"Large, diversified financial institutions handling thousands of transactions an hour stemming from a variety of sources can benefit greatly from understanding and controlling the processes used in their back office operations," said Steve Williams, vice president of Sales for Iontas. "Iontas Focus suite makes it very easy for managers to identify those processes that work best and those that hinder efficiency and effectiveness so that changes can be made to back office operations based on fact."
Iontas Focus software suite gives companies the unique ability to understand exactly how employees use their various software applications to do their day-to-day jobs so they can improve business processes and resource allocation. Event Focus is a business rules processing engine that allows companies to plan for events or data occurrences in software applications and automatically trigger actions based on these occurrences. Activity Focus provides insight into how users interact with software applications giving managers the operational visibility they need to optimize technology and how employees interact with their software tools. Process Focus recognizes and captures data on entire business processes, which may span multiple software applications and steps. Process Discovery Focus automates the discovery of how business processes are implemented by employees using their software tools.
About Iontas
Iontas creates software that helps organizations analyze, manage and improve how workers use software applications to do their jobs. Installed on over 500,000 computers worldwide, Iontas’ Focus suite enables contact centers, back offices and enterprises to see precisely how software applications are used to implement business processes. With facts in hand, managers can make informed decisions about how to improve and manage their company’s business processes and software tools. Founded in 2000, Iontas is headquartered in Austin, Texas and Letterkenny, Ireland. More information is located at www.iontas.com
For more information:
Debbie Herringtondebbie.herrington@iontas.com
512.331.0547
