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Indian Outsourcer Selects Iontas to Improve Business Process Effectiveness
Outsourcer deploys Iontas Focus suite software to provide its customers with insights into business process improvements that can lead to best practices for operational improvement
Austin, TX and Letterkenny, Ireland - October 15th, 2009
- Iontas, a global provider of business process optimization software, announced today that a large outsourcing company located in India has deployed the Iontas Focus suite to offer its customers the benefit of continual process improvement to increase each company's business effectiveness.
The outsourcer is using Iontas Focus suite to analyze and manage business process improvement for its customers. Unlike other outsourcers, whose main advantage is lowering the cost of supporting a call or customer support center through lower salaries and facility costs, this outsourcer is concentrating on improving the effectiveness of its customers' business operations, not just efficiencies. The Iontas Focus suite provides insight and direction in identifying and guiding best practice business processes, which leads to more efficient, but more importantly, more effective business operations.
"We applaud this outsourcing company for its progressiveness in offering the added benefit of business process improvement to its customers," said Steve Williams, vice president of Sales for Iontas. "With Iontas Focus suite, the company gains a competitive advantage and strengthens its value to its customers by going beyond the usual benefits of outsourcing. By improving the effectiveness of each customer's business processes, the company not only positively impacts the bottom line but also increases end user satisfaction."
Iontas Focus software suite gives companies the unique ability to understand exactly how employees use their various software applications to do their day-to-day jobs so they can improve business processes and resource allocation. Event Focus is a business rules processing engine that allows companies to plan for events or data occurrences in software applications and automatically trigger actions based on these occurrences. Activity Focus provides insight into how users interact with software applications giving managers the operational visibility they need to optimize technology and how employees interact with their software tools. Process Focus recognizes and captures data on entire business processes, which may span multiple software applications and steps. Process Discovery Focus automates the discovery of how business processes are implemented by employees using their software tools. Using the Focus suite, organizations can identify current best practice process implementation and guide employees to adopt these best practices.
About Iontas
Iontas creates software that helps organizations analyze, manage and improve how workers use software applications to do their jobs. Installed on over 500,000 computers worldwide, Iontas’ Focus suite enables contact centers, back offices and enterprises to see precisely how software applications are used to implement business processes. With facts in hand, managers can make informed decisions about how to improve and manage their company’s business processes and software tools. Founded in 2000, Iontas is headquartered in Austin, Texas and Letterkenny, Ireland. More information is located at www.iontas.com
For more information:
Debbie Herringtondebbie.herrington@iontas.com
512.331.0547
