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Leading European Home Shopping Company Selects Iontas to Optimize Workflow Efficiency
Iontas Event Focus and Activity Focus software capture key performance indicators from multiple applications without technical integration and perform workflow analytics
Austin, TX and Letterkenny, Ireland - August 7th, 2009
- Iontas, a global provider of business process optimization software, announced today that a leading European home shopping company has purchased 3,000 licenses each of its Event Focus and Activity Focus software. The company chose Iontas Event Focus to capture key performance indicators (KPIs) from diverse software applications across the enterprise without the need for technical integration, and it selected Iontas Activity Focus to perform workflow analysis in order to increase the efficiency and effectiveness of their operations.
"Direct-to-consumer companies with customer bases numbering in the millions, an army of customer service representatives and numerous software applications can operate efficiently if they know exactly how to streamline their business processes," said Steve Williams, vice president of Sales for Iontas. "Iontas Event Focus captures key performance indicators in real time from multiple applications and Iontas Activity Focus analyzes workflow to provide the information managers need to make changes that can have big impact on customer service and the bottom line. Ease of deployment stemming from no need for technical integration and a rapid ROI contribute to making Iontas Focus software a smart addition to any company that depends on finely-tuned business processes to achieve operational efficiencies."
Iontas' Focus software suite gives companies the unique ability to understand exactly how employees use their various software applications to do their day-to-day jobs so they can improve business processes and resource allocation. One of four modules comprising the Focus software suite, Iontas Event Focus is a business rules processing engine that allows companies to plan for events or data occurrences in software applications and automatically trigger actions based on these occurrences. Iontas Activity Focus provides insight into how users interact with software applications giving managers the operational visibility they need to optimize technology and how employees interact with their software tools.
About Iontas
Iontas creates software that helps organizations analyze, manage and improve how workers use software applications to do their jobs. Installed on over 500,000 computers worldwide, Iontas’ Focus suite enables contact centers, back offices and enterprises to see precisely how software applications are used to implement business processes. With facts in hand, managers can make informed decisions about how to improve and manage their company’s business processes and software tools. Founded in 2000, Iontas is headquartered in Austin, Texas and Letterkenny, Ireland. More information is located at www.iontas.com
For more information:
Debbie Herringtondebbie.herrington@iontas.com
512.331.0547
