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Leading Call Center Solutions Provider Chooses Iontas to Boost Business Performance
Iontas Event Focus software collects key performance indicators to better understand and improve crucial business operations
Austin, TX and Letterkenny, Ireland - July 15th, 2009
- Iontas, a global provider of business process optimization software, announced today that a leading U.S. call center solutions provider has purchased 250 licenses of its Event Focus software. The company selected Iontas Event Focus to capture the hard to collect key performance indicators (KPI) that are crucial to understanding and improving their business.
"Call center service providers that offer a wide range of outsourced operations from crisis response support to seasonal retail operations need to be able to ramp up with new customers and processes within days-an undertaking that leaves little margin for error," said Steve Williams, vice president of Sales for Iontas. "Iontas Event Focus captures KPIs in real time simultaneously from hundreds of call center representatives to provide managers with the information they need to understand how each process affects the business-what works; what doesn't-so that changes can be made to improve efficiency, customer satisfaction and, ultimately, profitability."
Iontas' Focus software suite gives companies the unique ability to understand exactly how employees use their various software applications to do their day-to-day jobs so they can improve business processes and resource allocation. One of four modules comprising the Focus software suite, Iontas Event Focus is a business rules processing engine that allows companies to plan for events or data occurrences in software applications and automatically trigger actions based on these occurrences.
About Iontas
Iontas creates software that helps organizations analyze, manage and improve how workers use software applications to do their jobs. Installed on over 500,000 computers worldwide, Iontas’ Focus suite enables contact centers, back offices and enterprises to see precisely how software applications are used to implement business processes. With facts in hand, managers can make informed decisions about how to improve and manage their company’s business processes and software tools. Founded in 2000, Iontas is headquartered in Austin, Texas and Letterkenny, Ireland. More information is located at www.iontas.com
For more information:
Debbie Herringtondebbie.herrington@iontas.com
512.331.0547
