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Travel Company Selects Iontas to Improve Customer Service Performance
Iontas Event Focus software captures KPIs across applications without integration
Austin, TX and Letterkenny, Ireland - June 19th, 2009
- Iontas, a global provider of business process optimization software, announced today that one of the nation's largest providers of travel solutions has purchased 500 licenses of its Event Focus software. The company chose Iontas Event Focus to capture key performance indicators (KPI) across its software applications used in multiple customer service centers, avoiding the cost of application integration.
"Optimizing how hundreds of employees use software applications to process customer requests requires a thorough understanding of KPIs across the enterprise," said Steve Williams, vice president of Sales for Iontas. "Iontas Event Focus collects metrics and captures KPIs in real time from multiple applications without requiring a technical integration to the software applications. With this information, supervisors can take the appropriate actions to improve the quality of customer interactions and reduce the time it takes for each call."
Iontas' Focus software suite gives companies the unique ability to understand exactly how employees use their various software applications to do their day-to-day jobs so they can improve business processes and resource allocation. One of four modules comprising the Focus software suite, Iontas Event Focus is a business rules processing engine that allows companies to plan for events or data occurrences in software applications and automatically trigger actions based on these occurrences.
About Iontas
Iontas creates software that helps organizations analyze, manage and improve how workers use software applications to do their jobs. Installed on over 500,000 computers worldwide, Iontas’ Focus suite enables contact centers, back offices and enterprises to see precisely how software applications are used to implement business processes. With facts in hand, managers can make informed decisions about how to improve and manage their company’s business processes and software tools. Founded in 2000, Iontas is headquartered in Austin, Texas and Letterkenny, Ireland. More information is located at www.iontas.com
For more information:
Debbie Herringtondebbie.herrington@iontas.com
512.331.0547
