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Nationwide Pharmacy Benefit Manager Taps Iontas to Improve Back Office Processes
Iontas Focus software chosen to increase efficiency and effectiveness of back office operations
Austin, TX and Letterkenny, Ireland - June 12th, 2009
- Iontas, a global provider of business process optimization software, announced today that a leading pharmacy benefit manager, with one of the nation’s largest mail order pharmacy operations, has purchased 1,500 licenses of its Event Focus, Activity Focus and Process Focus software. The nationwide pharmacy chose Iontas Focus software to increase the efficiency and effectiveness of its back office operations.
“The back office operations that support over 60,000 retail pharmacies plus one of the nation’s largest mail order pharmacy services are critical to maintaining customer satisfaction and being successful,” said Steve Williams, vice president of Sales for Iontas. “Using our Event Focus, Activity Focus and Process Focus modules will help the company make numerous ongoing improvements to maximize the efficiency and effectiveness of its back office operations. These improvements to efficiency and effectiveness have a significant positive impact on the company’s bottom line.”
Iontas’ Focus software suite is comprised of four modules that give companies the unique ability to understand exactly how employees use their various software applications to do their day-to-day jobs so they can improve business processes and resource allocation. Event Focus is a business rules processing engine that allows companies to plan for events or data occurrences in software applications and automatically trigger actions based on these occurrences. Activity Focus provides insight into how users interact with software applications giving managers the operational visibility they need to optimize technology and how employees interact with their software tools. Process Focus recognizes and captures data on entire business processes, which may span multiple software applications and steps. Process Discovery Focus automates the discovery of how business processes are implemented by employees using their software tools.
About Iontas
Iontas creates software that helps organizations analyze, manage and improve how workers use software applications to do their jobs. Installed on over 500,000 computers worldwide, Iontas’ Focus suite enables contact centers, back offices and enterprises to see precisely how software applications are used to implement business processes. With facts in hand, managers can make informed decisions about how to improve and manage their company’s business processes and software tools. Founded in 2000, Iontas is headquartered in Austin, Texas and Letterkenny, Ireland. More information is located at www.iontas.com
For more information:
Debbie Herringtondebbie.herrington@iontas.com
512.331.0547
