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Iontas Technology Helps Large European Telecommunications Provider Link Millions of Homes and Businesses to their Phone and Internet Services
Austin, TX and Letterkenny, Ireland - March 16, 2009
Iontas, a global provider of business process optimization software, disclosed today that a major European Telecommunications company has purchased 1,500 licenses of Iontas' Activity and Event Focus software. The company uses the Iontas software to capture key performance indicators and maximize the effectiveness of customer contacts.
Iontas' Focus software suite, which consists of four modules, gives companies the unique ability to understand exactly how employees use their various software applications to do their day-to-day jobs so they can improve business processes and resource allocation.
Activity Focus captures detailed data on how users interact with their software applications, including information such as what applications and resources users access, how long they spend in a given window or page, and also values entered by users or returned by software.
Event Focus is a business rules processing engine that allows companies to plan for events or data occurrences in software applications and automatically trigger actions based on these occurrences.
Process Focus recognizes and captures data on entire business processes, which may span multiple software applications and steps.
Process Discovery Focus automatically discovers the varying processes in a department or through the enterprise and draws the process flows as a Microsoft Visio diagram.
"Companies all over the world are using Focus to collect business metrics and key performance indicators," noted Iontas CEO Joe Stockton. "Focus gives these companies the detailed data they need to streamline business processes and optimize allocation of resources, improvements that translate directly into cost savings, increased profits and customer satisfaction."
"Only Focus both collects performance metrics from any software application without special integration. And only Focus enables companies to act on that data in real time," added Stockton.
About Iontas
Founded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs.
Installed on over 500,000 PCs worldwide, Iontas's Focus suite enables contact centers, back offices, and enterprises to see precisely how employees are using all their IT resources over time. With facts in hand, managers can make informed decisions about how to improve their company's business processes and software tools.
Iontas helps companies work smart.
For more information:
sales@iontas.com512-502-5576 x306
