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Prominent Device Insurance Company Deploys 2,000 Seats of Event Focus
Austin, TX and Letterkenny, Ireland - December 10, 2008
Iontas announced today that an prominent device insurance company has purchased and deployed the state-of-the-art Event Focus to ensure PCI compliance and optimize workforce productivity. This company join hundreds of thousands of users around the world who've benefitted by using Focus for workforce optimization (WFO) and business process improvement.
"The Payment Card Industry (PCI) has strict standards, and for good reasons - to protect users' private data," claims Iontas VP Steve Williams. "Ensuring that sensitive data is never stored, even in call or screen recordings is vital to their customers, while still allowing for proper training and quality management within their organization."
Iontas’s Focus suite includes four independent modules, Activity Focus, Event Focus, Process Focus, and Process Discovery Focus. Focus produces full time-and-motion studies for every office worker throughout the day. This, and the ability to automatically discover processes, enables managers and employees to work more closely together to constantly optimize the business processes that their companies follow.
Iontas continues to attract the insurance industry in the US, Europe, and South America.
About Iontas
Founded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs.
Installed on over 500,000 computers worldwide, Iontas’s Focus suite enables contact centers, back offices, governments, and enterprises to see precisely how all their IT resources are used. With facts in hand, managers can make informed decisions about how to improve their company’s business processes and software tools.
Iontas helps companies work smart.
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For more information:
Jean Norton
Senior Product Manager
jean.norton@iontas.com
512-502-5576 x301
