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Smart Process Works Selects Iontas as Preferred Vendor for Business Optimization Tools
Chicago, IL & Austin, TX - November 3, 2008
Smart Process Works, a firm specializing in Business Strategy and Process Improvement, announced today that they have chosen innovative software provider, Iontas, as the preferred vendor for their Process Intelligence Solutions Practice.
Smart Process Works will deliver consulting services and data collection tools provided by Iontas as part of their assessment and process improvement offerings. This combined approach serves the largely unmet need today for generating unbiased process metrics as companies optimize their business processes allowing companies to align their operations with their business strategy.
“Organizations are looking for higher performance from their people and more from their technology investments, particularly in our current economic climate,” explains Smart Process Works President & CEO, Sarah Quinn. “Working with the Iontas Focus Solution Suite, we can provide our clients with the advice and tools they need to deliver on those objectives.”
The principles at Smart Process Works bring decades of experience that encompasses six-sigma expertise and process improvement management that span many verticals. These vertical include, but are not limited to: retail, energy, utilities, call centers, product fulfillment, restaurant, transportation, telecommunications, travel, insurance and financial.
“The Iontas Focus Software Suite collects process information with a patented technology that would normally takes months to gather,” says Smart Process Works COO Mark Granzin. “In over 30 years of business, I have never seen a product that can produce this type of unbiased, in-depth information on process metrics.”
Iontas’ Focus Software Suite, which consists of four modules, gives companies the unique ability to understand exactly how employees use software to do their day-to-day jobs in order to improve business processes and increase both efficiency and effectiveness dramatically. The four modules are:
- Activity Focus: Helps companies identify how employees execute their business processes, minute-to-minute, every day.
- Process Discovery Focus: Automatically discovers the processes as they are revealed in Activity Focus, and draws the process flows as Microsoft Visio diagrams.
- Process Focus: Enables companies to isolate every discreet process being executed in the enterprise. Processes are then analyzed and re-designed for greater efficiency and effectiveness.
- Event Focus: Enables companies to take action while a process is in motion, providing guidance that aligns employee activity with the desired outcome of a process.
"Smart Process Works has the expertise to provide Best-in-Class Solutions to Fortune 1000 firms. We are pleased that they have selected our unique capabilities in process discovery and improvement,” says Steve Williams, VP of Sales for Iontas. “This partnership will help many companies not only survive, but thrive as they adapt to changing economic conditions.”
About Smart Process Works
Smart Process Works, a Women-Owned Business, helps companies to improve process between people and technology by responding quickly to shifting market demands, and in gaining a deep, corporate view of their processes. Our top priority is to bridge the gap between business and IT through the latest Process Intelligence Management (PIM) tools and services.
The rapid rate of technology changes and global competition requires smart processes to enable the adoption of new technology and solutions. At Smart Process Works, we make process improvement by using cutting-edge technology streamlined with expert technological consultation. Our top priority is to partner with clients in identifying opportunities for improvement within their own business infrastructure, and assisting them in finding new ways to optimize their ROI.
About Iontas
Founded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs. Installed on over 500,000 PCs worldwide, Iontas’s Focus suite enables contact centers, back offices, and enterprises to see precisely how employees are using all their IT resources over time. With facts in hand, managers can make informed decisions about how to improve their company’s business processes and software tools. Iontas helps companies work smart.
For more information:
Jean Norton
Senior Product Manager
jean.norton@iontas.com
www.iontas.com
(512) 502-5576 x301
Sarah Quinn
CEO & President
sarah.quinn@smartprocessworks.com
www.SmartProcessWorks.com
(847) 485-5941
