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Major Canadian Cable Provider Deploys 4,000 Seats of Event Focus
Austin TX and Letterkenny, Ireland October 27, 2008
Iontas reported today that a large cable company in Canada has deployed a total of 4,000 seats of Event Focus. The company, which serves over 2 million subscribers, has proven Event Focus helps optimize employee productivity and process efficiencies in their contact centers.
Iontas' Focus Software Suite is recognized by IDC as the "Missing Link" in workforce optimization. IDC contends that “the world is entering a new era in terms of workforce management…placing more demands on companies to align their optimal employee productivity levels with the most competitive cost structure.”
“Companies all over the world are using Focus to learn from their best performers and deploy those best practices throughout the organization,” noted Iontas CEO Joe Stockton. “Focus gives these companies the detailed data they need to forecast and automate business processes, optimize allocation of resources and improvements that translate directly into cost savings and customer satisfaction.”
“Only Focus both collects performance metrics and launches actions from any software application without special integration. And only Focus enables companies to act on that data in real time,” added Stockton.
About Iontas
Founded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs.
Installed on over 500,000 PCs worldwide, Iontas’s Focus suite enables contact centers, back offices, and enterprises to see precisely how employees are using all their IT resources over time. With facts in hand, managers can make informed decisions about how to improve their company’s business processes and software tools.
Iontas helps companies work smart.###
For more information:
Jean Norton
Senior Product Manager
jean.norton@iontas.com
512-502-5576 x301
