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Call Center Outsourcer Secures 1700 Seats of Activity and Event Focus from Iontas
Austin, TX and Letterkenny, Ireland - August 20, 2008
Iontas, a global provider of business process optimization software, disclosed today that an award winning US based contact center outsourcer has purchased 1700 licenses of Iontas’ Activity and Event Focus software. The outsourcer, who prides themselves of making the best use of innovation, uses the Iontas software to analyze and optimize the quality and efficiency of their numerous contact center locations.
"This tool clearly gives us a competitive advantage against other call center outsourcing companies," claims the project manager, "and is critical to protecting our profit margins as exception issues can be resolved in real-time."
Iontas’ Focus software suite, which consists of four modules, gives companies the unique ability to understand exactly how employees use software to do their day-to-day jobs so they can improve business processes and resource allocation.
- Activity Focus module captures detailed data on how users interact with their software applications, including information such as what applications and web pages users access, how long they spend in a given window or page, and even values entered by users or returned by software.
- Event Focus module is a business rules event processing engine that allows companies to plan for events and automatically trigger actions based on these occurrences.
- Process Focus recognizes and captures data on entire business processes, such as "loan application", or "balance inquiry" that may span multiple software applications and steps.
- Process Discovery Focus automatically discovers the varying processes in a department or through the enterprise and draws the process flows as a Visio diagram.
“Companies all over the world are using Focus to collect software metrics and key performance indicators,” noted Iontas CEO Joe Stockton. “Focus gives these companies the detailed data they need to streamline business processes and optimize allocation of resources, improvements that translate directly into cost savings, increased profits and customer satisfaction.”
“Only Focus both collects performance metrics from any software application without special integration. And only Focus enables companies to act on that data in real time,” added Stockton.
About Iontas
Founded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs.
Installed on over 500,000 PCs worldwide, Iontas’s Focus suite enables contact centers, back offices, and enterprises to see precisely how employees are using all their IT resources over time. With facts in hand, managers can make informed decisions about how to improve their company’s business processes and software tools.
Iontas helps companies work smart.
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For more information:
Jean Norton
Senior Product Manager
jean.norton@iontas.com
512-502-5576 x301
