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Top American Financial Institution Purchases and Deploys 3100 Seats of Iontas’s Focus Software
Austin, Texas, and Letterkenny, Ireland – October 9, 2007
Iontas disclosed today that a top American financial institution has purchased and deployed 3100 seats of the company’s state-of-the-art Focus software. The financial company’s employees joins hundreds of thousands of users around the world who use Focus to optimize business processes, improve operational efficiency, and increase productivity without sacrificing quality.
The Focus software suite gathers data on how users interact with software, so that companies can understand how employees follow business processes day-to-day. Focus collects and analyzes workflow metrics and key performance indicators, such as handle times and throughput, to help identify process bottlenecks.
“Guided by the data from Focus, companies can give employees the training and tools they need to do their jobs effectively,” said Joe Stockton, Iontas’s CEO. “Our newest financial services customer did the math and saw that Focus offered them increased revenue, higher profit margins, and lower costs throughout their organization.”
Unlike almost all other business process optimization software, Focus requires no integration with the applications it monitors. It uses patent-pending technology to gather software usage data directly from the Windows operating system. Companies can deploy Focus in a single day with no interruption to business-critical systems or network disturbances.
Focus’s popularity with large organizations has surged in 2007. The Focus software is often used in contact centers and back offices to improve performance, make the best use of available resources, and to raise the quality of customer service.
About Iontas
Founded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs.
Installed on over 400,000 PCs worldwide, Iontas’s Focus suite enables contact centers, back offices, and enterprises to see precisely how employees are using all their IT resources over time. With facts in hand, managers can make informed decisions about how to improve their company’s business processes and software tools.
Iontas helps companies work smart.
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For more information:
Jean Norton
Senior Product Manager
jean.norton@iontas.com
