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US-based Hotelier Buys 1,500 Focus Licenses
Austin, Texas and Letterkenny, Ireland May 23rd 2007
Today Iontas announced that one of the world’s largest hotel chains purchased 1,500 licenses of its flagship Focus suite to use in their principal contact center.
The Focus suite includes three independent modules, Desktop Analysis, App Alert, and Process Analysis. The software collects data from a small applet that sits on each user’s PC and tracks every activity: the amount of time spent in each application, module, or page, buttons clicked, navigation paths followed, and even values entered and returned. The encrypted messages it regularly sends to a central server require the bandwidth of just a single email.
“One of the main features the hotelier was seeking was the ability to gather crucial business intelligence data across several software applications without a complex and lengthy integration process,” said Iontas CEO Joe Stockton. “We demonstrated that Focus was able to deliver results with absolutely no integration to their applications or their databases.”
Rather than tying into each software application and database, Focus works by tracking activity through the Windows operating system. This design enables it to collect hard-to-acquire data across the entire spectrum of business tools that employees use. Anyone can configure the application without extensive training.
For more about Focus’s features and to learn about online demonstrations, go to www.iontas.com
About Iontas
Founded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs.
Installed on over 300,000 PCs worldwide, Iontas’s Focus suite enables contact centers, back offices, and enterprises to see precisely how employees are using all their IT resources over time. With facts in hand, managers can make informed decisions about how to improve their company’s business processes and software tools.
Iontas helps companies work smart.
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