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International Telecommunications Provider Purchases 1100 Seats of Iontas’s Focus Software
Austin, Texas, and Letterkenny, Ireland – January 15, 2007
Faced with intense competition, telecommunications providers must constantly innovate to offer products and services that attract and keep customers. Iontas’s newest client is based in The Netherlands. The large international communications company took a significant stride forward to improve its customer service by purchasing 1100 seats of Iontas’s Focus software suite.
Companies all over the world use Focus in contact centers, back offices, and throughout their enterprises to better understand how employees do their jobs day-to-day and to optimize business processes.
“With such a rapidly-changing landscape, telecommunications companies work particularly hard to differentiate their services,” said Joe Stockton, Iontas’s CEO. “Focus provides them with the data they need to help employees work efficiently and provide unprecedented customer service.”
The Focus software suite consists of three independent modules: Activity Focus, Event Focus, and Process Focus. Desktop Focus captures data on how users interact with software applications, providing a virtual time-and-motion study for each employee. App Alert Focus monitors and analyzes software use throughout a company for events and values that trigger alerts and actions in real time. Process Analysis Focus, the newest module in the Focus suite, recognizes and understands complete business processes, giving managers specific metrics about how users follow those processes.
Using the detailed data provided by Focus, companies can provide employees with the tools, training, and support needed to do the best possible job. As well, the Focus software suite provides real-time data that enriches customer interactions, enables faster problem-solving, and offers relevant information for up-selling and cross-selling.
After two days of on-site configuration, Iontas’s newest customer will enjoy immediate benefits of optimized business processes, improved efficiency, and better customer service.
About Iontas
Founded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs.
Installed on over 300,000 PCs worldwide, Iontas’s Focus suite enables contact centers, back offices, and enterprises to see precisely how employees are using all their IT resources over time. With facts in hand, managers can make informed decisions about how to improve their company’s business processes and software tools.
Iontas helps companies work smart.
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For more information:
Jean Norton
Senior Product Manager
jean.norton@iontas.com
