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Iontas completes sale of 1,250 AppAlert licenses to large European cable network operator.
Austin, Texas and Letterkenny, Ireland - March 14th 2006
Iontas’s groundbreaking technology will help improve customer service to tens of thousands of home cable subscribers in Poland.
Today’s announcement underscores the value that Iontas’s Focus suite can bring to a variety of companies looking to improve their business processes and the way employees use any software application to do their jobs. Financial services firms, insurance companies, utilities, and contact centers throughout the world use Focus to collect business intelligence from a wide variety of applications, without the need to integrate with the applications or tie into existing databases. Today marks Iontas’s first sale of App Alert to a cable provider. The Polish cable company chose Iontas because managers needed to extract data from several applications, but didn’t want to put up with the expense, work interruptions and long lead times required to integrate to all its different software platforms. (Focus requires no integration to the software applications from which it collects data.)
“We’re excited to be working with a company that defines its leadership in terms of high quality customer service,” said Iontas’s CEO, Joe Stockton. “We believe that App Alert will enable managers and employees to work more closely together to enhance their contact center’s efficiency.”
The Focus suite works by collecting information from a small applet that sits on each PC and tracks all software activity: the amount of time spent in each application, module, or page, buttons clicked, navigation paths followed, and even values entered and returned. App Alert enables managers to monitor for particular events or values. Managers can also configure it to automatically trigger specific actions or alerts when, for example, a customer service representative enters a customer’s account number or a technician completes a service request.
Facing ever-increasing competition, cable providers are seeking ways to work smarter. Focus offers the detailed data they need to assure quality service with at every customer “touch” point and improve employee performance and business process efficiency. Cable customers demand uninterrupted, inexpensive, yet high-quality service. When a customer calls for support, a knowledgeable, efficient staff is crucial to keeping them happy.
About Iontas
Founded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs.
Installed on over 200,000 PCs worldwide, Iontas’s Focus suite enables contact centers, back offices, and enterprises to see precisely how employees are using all their IT resources over time. With facts in hand, managers can make informed decisions about how to improve their company’s business processes and software tools.
Iontas helps companies work smart.
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