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Iontas and Stevens Communications Announce First Customer Win - Vantage Solutions, a Leading Outsourcer of Contact Center Operations.
Austin, Texas and Donegal, Ireland - May 10th 2005
Iontas Inc. and Stevens Communications Inc. today announced their first joint customer win, Vantage Solutions based in Dothan, Alabama. Iontas and Stevens formed a strategic partnership in February 2005 to deliver the Iontas business process management and compliance solutions to the Stevens end user base throughout the United States. Vantage Solutions specializes in the outsourcing of collections and customer service operations for clients in the telecommunications industry.
"Using the Focus solution from Iontas gives us new visibility and perspective on how our business operates," explained Derrick Willman, Senior Partner at Vantage Solutions. "Based on a pilot, we gained valuable insight on how our agents interact with the resources we provide them to accomplish their jobs. By applying this 'new' knowledge to improve our business processes we have deepened our understanding of the customer experience and this quickly improves our bottom line."
Steve Kaiser, Stevens CEO, commented, "We have generated significant interest from our existing client base in the Focus solutions because of its unique ability to quantify and make sense of data that previous went unmanaged. That, coupled with a highly qualified ROI, provides a compelling argument. In the case of Vantage, maximizing agent efficiency while increasing the value of quality metrics they could present to their clients was the immediate the benefit they experienced with the Focus implementation."
Focus solutions allow organizations to analyze, understand and manage how their software applications are used. Given that today's business processes are implemented using software systems (including CRM, ERP and personal productivity tools), it is imperative operations managers and IT professionals understand the use of the tools that implement the business process. To date, Focus has been licensed for over 80,000 seats worldwide, streamlining processes for organizations as diverse as Abbey National, South Africa Telkom and Experian.
About Iontas
Iontas is an innovative provider of people and enterprise resource management software solutions for today's technology-driven age. Through its comprehensive development program and partner alliances, Iontas delivers a suite of integrated management tools that analyze the alignment of IT systems with business goals. Based in Donegal, Ireland with U.S. headquarters in Austin, Texas, Iontas management products have been widely adopted by leading clients including British Telecom, Conduit Europe and Stream International. For more information on Iontas, visit www.iontas.com.
About Stevens
Since 1987, Stevens has been a leading solutions integrator for North America's call centers and enterprises. Through its commitment to innovation and customer service, Stevens delivers solutions that helps its customer attain compliance, increase performance, and reduce risk management issues that impact their revenue and profit. Stevens' Solution Suite include products and related services focused in Workforce Management, Voice Recording, Quality Assurance, Operational Metrics and Knowledge Management. Commercial customers include: ABN AMRO, Aon, Blue Cross Blue Shield, BMW, First Investors, Kohler, Kohl's, MacKenzie Financial, McGraw Hill, Pfizer, Premier Bankcard, USG, WPS and public sector agencies including Department of Immigration and Naturalization Services, NY City Department of Health, and the Federal Reserve Bank. For more information on Stevens, please visit www.stevenscom.com.
About Vantage Sourcing
Vantage Sourcing is a growing Outsourcer company located in Dothan, Alabama that specializes in Collections and Customer Service in the telecommunications industry. Vantage utilizes cutting edge technology to provide superior quality and exceptional performance for their clients. Vantage's management staff focus and strength is derived from its extensive experience in consulting and partnering with Fortune Class companies in the Collection, Customer Service and Telecommunications fields.
