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Iontas Announces EMAX Consulting to Offer Iontas' Resource Management Solutions to UK & International Markets
Austin, Texas and Donegal, Ireland - March 23rd 2005
EMAX Consulting, a specialist consulting practice which sells and supports world class software solutions to the global contact centre market, has signed an accredited reseller deal to offer Iontas' leading resource management tools worldwide.
Iontas' solutions enable organizations to improve the efficiency of their business processes by providing a greater insight into tasks performed by employees. For many organizations, the only information regarding business processes available to supervisors and managers comes from automated backend systems. These backend databases yield little useful information about 'the human factor' - the most unpredictable aspect of any business process.
Iontas' range of 'Focus' products delivers measurable information on employee interactions, detailing the user's workflow and the time spent at each stage of a process. This is achieved without any back-end integration or customization and provides sophisticated yet simple-to-read reports that are available to view through a standard web browser.
With European Headquarters in Donegal, Ireland, Iontas' product lines have a strong customer base in the UK and Ireland - including Abbey National, Experian and Stream International. EMAX Consulting's specialty in the telecommunications, government and enterprise sectors will open the Focus product line to a number of new audiences in the UK and internationally.With specific features to capture data and trigger events based on data captured from anywhere on the users screen, 'Agent Focus' is ideally suited to the contact centres market. An integrated rules engine can be configured to start\stop audio and\or video recordings based on the users actions. The package can also add captured screen data to the data fields of the recordings, thereby extending the range of data tags that may be searched for retrieval. For example, managers are able to simply 'retrieve all calls' that are associated with a specific policy or client number.
Joe Stockton, Chairman and Chief Executive Officer of Iontas, commented: "EMAX's reputation for providing best-of-breed solutions to a global customer base directly complements our business and provides an excellent platform for developing Iontas' penetration in the UK and Europe, particularly amongst telecoms and government markets."
Paul McFarling, co-founder and Director of EMAX Consulting, said: "Ongoing streamlining of operational efficiency and effectiveness is clearly a driving force in today's market. Iontas' technology provides an invaluable tool to offer clients a true understanding of what's really happening inside their organization, allowing them to focus upon better resource management to the ultimate benefit of the bottom line. Consequently we anticipate significant demand - indeed a number of our major corporate clients have already expressed interest in implementing the Iontas solution."
About Iontas
Iontas is an innovative provider of people and enterprise resource management software solutions for today's technology-driven age. Through its comprehensive development program and partner alliances, Iontas delivers a suite of integrated management tools that analyze the alignment of IT systems with business goals. Based in Donegal, Ireland with U.S. headquarters in Austin, Texas, Iontas management products have been widely adopted by leading clients including British Telecom, Conduit Europe and Stream International. For more information on Iontas, visit www.iontas.com.
About EMAX Consulting
With a heritage of working with many of the world's best performing companies to help achieve improved efficiency and competitive advantage, EMAX Consulting is a specialist consulting practice which sells and supports world class software solutions into the European contact centre market. EMAX has selected a number of award-winning software solutions which it makes available to the European contact centre market: Knowledge management software TheBrain delivers process improvement in contact centers and helpdesks. Workforce management software Q-max delivers operational effectiveness and efficiency gains for Contact Centers Iontas software enables Contact Centers to ensure applications are being used effectively and are fully compliant. Based on extensive experience, EMAX Consulting has developed a proven framework for identifying, prioritizing and implementing new technologies. EMAX Consulting has offices across the UK. For more information, visit www.emax-consulting.com.
