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Iontas Announces OEM Agreement with Eyretel plc, a Global Provider Of Recording, Monitoring and Analysis Systems for Customer Contact Environments
Austin, Texas and Donegal, Ireland - January 15th 2003
Iontas, a leading provider of enterprise resource management software, and Eyretel plc announced today that they have entered into an OEM partnership to deliver Iontas technology as part of the Eyretel™ Contact 7000™ product suite. Eyretel is a global provider of voice and data recording, quality monitoring and analysis systems for the optimization of contact centers and other customer contact environments.
Under the terms of the agreement, Eyretel has incorporated Iontas technology into its Contact Focus™ desktop monitoring product. Contact Focus allows contact center supervisors and IT departments to accurately measure, monitor and manage agent and employee productivity - by identifying application usage and desktop workflow patterns, as well as reinforcing company IT usage policies and deterring the abuse of system privileges.
Nick McLean, Eyretel's Director of Business Applications said "By allowing an organization to understand how contact center agents, back office teams and other employees interact with applications and other IT assets, Contact Focus helps measure and improve the workflows and user productivity throughout the enterprise".
According to Martin McCreesh, Iontas Chief Technology Officer, "Eyretel is a leader in helping organizations optimize the quality and efficiency of their contact centers and we are delighted that using Iontas technology, Eyretel's customers will be able to understand and control how their software applications and IT assets are used."
About Iontas
Iontas is an innovative provider of people and enterprise resource management solutions for today's technology-driven age. Through its comprehensive development program and partner alliances, Iontas delivers a suite of integrated management tools that monitor contact center activity and the use and deployment of servers, desktops and laptop networks throughout an enterprise. Based in Donegal, Ireland with U.S. headquarters in Austin, Texas, Iontas management products have been widely adopted by leading clients including British Telecom Ignite, Conduit Europe and Stream International. For more information on Iontas visit: www.iontas.com.
Eyretel, Contact 7000 and Contact Focus are trademarks of Eyretel in the United States and other countries.
