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Iontas Signs Accredited Reseller Agreement with Professional Services Company, LamarTech
May 28th 2002
LamarTech LLC, a professional services company providing Total Access Communication™ solutions and services facilitating all means of customer interaction from traditional contact centers to Web-based e-commerce, has signed an Accredited Reseller Agreement with Iontas Limited, a leading developer of resource management tools headquartered in Donegal, Ireland.
In the business world, electronic mail, the Internet and voice messaging all play a vital role in providing interaction and communication with customers, suppliers and employees. What is rarely considered is the cost of time taken away from the work by these very tools that were meant to make every worker more productive. Consider the research: A study by Jupiter Media Metrix shows that the total number of 'at-work' minutes spent Instant Messenging more than doubled from 2.3 billion minutes in September 2000 to 4.9 billion minutes in September 2001. Calculate the cost of that time at an average salary of $50,000 and the 4.9 billion minutes add up to $1.9 billion in salary expense that is not always business related.
As a provider of Total Access Communication solutions to contact centers of Fortune 500 companies, LamarTech views the Iontas resource management products as a critical component to its solution offering. The patent-pending Agent Focus™ helps measure the application use and performance of contact center agents and Resource Focus™ offers a flexible desktop tool that can assist IT managers with policy and resource management. "Our partnership with Iontas supports our goal of providing superior solutions for the contact center. The Iontas products enhance our solution offering by allowing LamarTech to offer tools that provide for better management of desktop resources with the goal of improving productivity and customer service," said Gerard Lamarche, President of LamarTech.
"LamarTech's expertise in providing superior services and solutions for the contact center and its long- standing relationship with an industry leader such as Aspect Communications will help develop our business in the Mid-Atlantic and Northeast United States," said Zal Hassan, Vice President of U.S. Sales & Marketing. "The Iontas resource management products should be of great interest to companies focused on better managing resources and, more importantly, the bottom line."
About LamarTech
LamarTech is a professional services company providing total access communications solutions and services for customer interaction. The privately held company, founded in 1999, offers industry-leading contact center solutions; speech-enabled applications; comprehensive support services, dynamic web application development and hosting in addition to reselling Iontas' products. The LamarTech staff puts its years of experience in voice and web technologies to work developing and supporting complex customer interaction solutions for Fortune-500 companies. The company has recently relocated to expanded facilities in the 'bricks and mortar' Cyber District of Haverhill, Massachusetts. Additional information about LamarTech, its products and services, can be found at: www.lamar-tech.com.
About Iontas
Iontas Limited is an innovative provider of people and enterprise resource management software solutions for today's technology-driven age. Through its comprehensive development program and partner alliances, Iontas delivers a suite of integrated management tools that monitor contact center activity and the use and deployment of PC systems, Internet and email systems. Based in Donegal, Ireland with U.S. headquarters in Boston, Iontas management products have been widely adopted by leading clients including Estat Telecom (British Telecom subsidiary), Conduit Europe and Stream International. For more information on Iontas visit: www.iontas.com.
