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Iontas Signs Accredited Reseller Agreement with Contact Center Solutions Provider, Advanced Telecommunications, Inc.
Austin, Texas and Dublin, Ireland - May 6th 2002
Iontas is pleased to announce that Advanced Telecommunications, Inc. (ATI) has joined its Accredited Reseller Program. Based in Bensalem, PA, ATI is a premier sales and services provider of Performance Management solutions and is committed to improving the quality and efficiency of both contact centers and modern enterprises.
Most business communications and processes are conducted using two main tools - the phone and the PC. In a contact center, the PC is the main contact medium between an organization and its customers. It is imperative that organizations that depend on supplying quality products and services coupled with their efficient delivery understand how their computers are used in the business process. ATI believes the Iontas product range is a fundamental element of this business process management.
Doug Pottieger, ATI's General Manager said, "Understanding the interaction between your staff and your computer assets allows measurable improvements in both quality and efficiency. The Iontas technology not only allows our customers to know when, where and by whom applications are used, it also allows them to understand the context of that use. Are they being used appropriately, correctly and in a timely manner? Is there a more efficient process? Are quality standards being maintained? These are the types of questions that can now be answered quickly and easily through a simple user interface."
About ATI
Advanced Telecommunications, Inc. (ATI) is a premier sales and services provider of Performance Management solutions for the contact center environment. Since 1981 we have been partnering with companies, our customers, committed to improving the quality, efficiency and profitability of their contact centers, as well as, enterprise wide communications. With an applications oriented product suite composed of Voice and Screen Recording, Quality Monitoring, e-Learning, Workforce Management, Desktop Monitoring and Contact Center Interaction Management Systems, ATI has implemented solutions that have improved the performance of organizations from various industries such as Financial, Healthcare, Telemarketing, Insurance, Telecommunications, Manufacturing and Transportation, including several members of the Fortune 500. Any organization seeking to gain a competitive advantage by improving the performance and effectiveness of its contact center can be confident that ATI is a vendor of experience, trustworthiness and intelligence, committed to providing objective solutions, superlative customer service and enduring business partnerships.
About Iontas Ltd
Iontas Limited is an innovative provider of people and enterprise resource management software solutions for today's technology-driven age. Through its comprehensive development program and partner alliances, Iontas delivers a suite of integrated management tools that monitor contact center activity and the use and deployment of PC systems, Internet and email systems. Based in Donegal, Ireland with U.S. headquarters in Austin, Texas, Iontas management products have been widely adopted by leading clients including Estat Telecom (British Telecom subsidiary), Conduit Europe and Stream International. For more information on Iontas visit: www.iontas.com.
About Iontas' Products
Iontas produces innovative solutions that empower both employers and employees alike in managing and using modern day technology in the workplace, with the overall objective to maximize productivity, reduce costs, manage and maintain policies. The software gives management a clearer picture of its operations and efficiencies without the need for expensive and time-consuming audits.
From an employee's viewpoint, the software can help identify training needs and empower staff with the knowledge of progress and development in their work.
Iontas delivers a suite of integrated tools addressing the use and deployment of PC systems, Internet and e-mail. These tools result in:
- An increase in productivity.
- Reductions in total cost of ownership.
- Better identification of training requirements.
- Better time management.
- Improved IT support services.
- Reinforcement of HR policies.
Agent Focus is specifically designed to meet the demands of modern day contact centers, providing centralized reporting on PC usage as well as integrated screen recording and remote control.
Resource Focus delivers the monitoring needs of corporate PC users and addresses acceptable use policies; personal time management; software inventory analysis and IT support services.
