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About Iontas
No-Risk Process Improvement
Iontas’s goal is simple: to help our customers increase productivity and reduce costs. We do this by improving the performance and effectiveness of key business processes throughout their organization. Our pragmatic process improvement approach delivers process improvement value quickly and easily – without introducing unnecessary business risk.
Visibility and Consistency in Existing Processes
Our approach is based on one premise: the lack of consistency in process execution is the primary reason for poor process performance. Simply put, many organizations have solid business processes in place, but lack the adequate visibility and control to ensure that everyone throughout the workforce is correctly executing the process. Our customers have realized significant gains in process productivity, efficiency and effectiveness when variability is eliminated and everyone consistently executes the same best practice in their processes.
The Iontas Focus Business Operations platform provides the insight and control needed to ensure consistent and effective execution of best practice processes.
- Process visibility – our automated process discovery and workforce activity solutions monitor how processes are actually implemented, identifying variations and measuring key process performance metrics
- Process consistency and control – our process guidance and control solutions monitor workforce process activity, and provide guidance to ensure consistency in process execution.
Improvement Without Risk
Iontas delivers process improvement value based on achieving process visibility, consistency and control in existing business processes, without the need for risky process change. Our non-invasive solutions eliminate risk by leveraging existing best practices currently used in your organization today, all based on your existing infrastructure.
Our Focus platform provides process visibility and control for over 500,000 users in key process areas, including, call centers, customer service and other key back office processes.
