Process Consistency and Control

Often, automated process discovery will find that the major causes of inefficiency include significant process variability across different users, process restarts and rework, exceptions and errors.

Getting everyone to accurately execute the same existing best practice can deliver significant improvement to the organization with very low risk. Our Focus solution can drive process efficiency and effectiveness by identifying the current best practice from all process variations currently in use – and then putting process controls and guidance in place to ensure execution of the best practice and reduce or eliminate variations, exceptions and errors.

There are several advantages to this approach:

Leverage proven processes that work - Designing a completely new process can introduce new risks (business, technical and political) to the business. Standardizing on an existing process allows you to understand actual process performance metrics and resource requirements based on actual data.
Rapid time to value - Implementing an existing process flow as a standard allows you to spend less time on process design and development. Our automated process discovery solution will identify the primary process flows, and our non-invasive process guidance can quickly leverage this information to create process tips and monitoring to step users through the process.
Leverages existing infrastructure – Process monitoring and guidance can be deployed without changes to the underlying infrastructure or primary process flows.
Streamline end-user training - Process guidance can be tailored to the needs of individual employees and workgroups. In addition to screen-by-screen navigation guidance, customizable prompts can provide additional support for employee process training.
Increase process quality– Process guidance can automate data propagation, automatically populating common fields across multiple screens, reducing input errors.
Increased compliance and Service Level Achievement – Ensure that processes execute as required for regulatory compliance or perform to service levels. Focus can notify management in real time if unauthorized or non-standard process flows occur, or if process performance is in danger of violating service agreements.