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Iontas Unveils “Workforce Optimization for Contact Centers, a How-to Guide”Austin, Texas and Letterkenny, Ireland July 30, 2008Iontas Inc. ( www.iontas.com ), a leader in Workforce Optimization Tools unveiled a revolutionary whitepaper outlining real world advice titled “Workforce Optimization for Contact Centers, a How-to Guide”. This article offers step-by-step advice on how companies can turn the expenses associated with their two most critical resources – employees and technology – into valued and effective, profit-generating investments. “Iontas truly understands how to identify resource leaks”, claims a recent reader of the guide. “We plan to implement some of recommendations immediately, especially the up-selling feature”. Because of IT budget contractions, many industry analysts predict a reduction in spending for contact center tools, with the exception of workforce optimization efforts. Workforce Optimization Technology (WOT) saves costs, makes employees more productive, and provides a richer experience for customers… all benefits which improve the bottom line. The guide is available at no charge at http://www.iontas.com/solutions/whitepapers.htm . About Iontas Founded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs. Installed on over 500,000 PCs worldwide, Iontas’s Focus suite enables contact centers, back offices, and enterprises to see precisely how employees are using all their IT resources over time. With facts in hand, managers can make informed decisions about how to improve their company’s business processes and software tools. Iontas helps companies work smart. ### For more information: Jean Norton
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