News |
Iontas Grabs another Insurance Industry WinAustin, Texas and Letterkenny, Ireland – July 7, 2008Iontas disclosed today that a top insurance company has purchased and deployed the state-of-the-art Focus software. The insurance company’s employees joins hundreds of thousands of users around the world who use Focus to optimize business processes, improve operational efficiency, and increase productivity without sacrificing quality. Iontas’s Focus suite includes three independent modules, Activity Focus, Event Focus, and Process Focus. Focus produces full time-and-motion studies for every office worker throughout the day. This capability enables managers and employees to work more closely together to constantly improve the software tools and business processes that the company uses. “Our customers tell us that Focus greatly improves efficiency, which aids the bottom line,” said Iontas VP of Sales, Doug Reid. Focus requires no integration with a company’s applications or databases. Its small size (250 kilobytes) means that it can be installed without user or network interruption on every PC in an organization. Focus tracks every activity: the amount of time spent in each application, module, or page, buttons clicked, navigation paths followed, and even values entered and returned. The encrypted messages it regularly sends to a central server require the bandwidth of just a single email. Any manager can configure Focus, or reconfigure it to capture new performance metrics. Reid added: “Office workers appreciate the value that Focus offers them as well. Measurement of business processes and software use provides the evidence they need to get management to improve best practices and tools. Customers obviously benefit too, since employees have better tools, more training, and can help them more quickly.” Iontas continues to penetrate the insurance industry in the US, Europe, and South America. About Iontas Founded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs. Installed on over 500,000 PCs worldwide, Iontas’s Focus suite enables contact centers, back offices, and enterprises to see precisely how employees are using all their IT resources over time. With facts in hand, managers can make informed decisions about how to improve their company’s business processes and software tools. Iontas helps companies work smart. ### For more information: Jean Norton
|
