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Iontas Recognized as “Missing Link” in Workforce Optimization by Leading Analyst FirmAustin TX and Letterkenny, Ireland June 10, 2008Premier global marketing intelligence firm IDC has turned the spotlight on Iontas, dubbing the software provider “the missing link” in business process management, in an article released recently. “Iontas fills a gap that exists…whose objective is to aggregate and harness the rich source of accurate real-time data from different operating environments,” the article reads. IDC contends that “the world is entering a new era in terms of workforce management…placing more demands on companies to align their optimal employee productivity levels with the most competitive cost structure.” The changing nature of resources requires that technology be measured, improved, and able to reward performance. The article explains that workers must gain systematic methods of using these tools and recommends that companies use Iontas’ Focus Suites to accomplish that goal: “Using information gleaned from Iontas software, organizations can improve their business processes [and] provide employees with the specialized tools and training they need to be more efficient.” The three suites to which IDC refers are the Activity Focus (which logs software usage data in real time), Event Focus (captures data and invokes actions across applications) and Process Focus (recognizes a set of steps as an entire business process). “Based on its successful track record and ability to overcome its challenges, Iontas could well become the missing link for anyone considering use of the latest software technologies to optimize workforce performance and achieve sustainable business process improvement.” A full copy of the report is available here. About Iontas Founded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs. Installed on over 500,000 PCs worldwide, Iontas’s Focus suite enables contact centers, back offices, and enterprises to see precisely how employees are using all their IT resources over time. With facts in hand, managers can make informed decisions about how to improve their company’s business processes and software tools. Iontas helps companies work smart. About IDC IDC is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. IDC was the first company established to benchmark, analyze, and interpret the global technology industry and has been around for more than 40 years. IDC has over 900 analysts worldwide providing global, regional, and local expertise on technology and industry opportunities and trends. This is two to three times more analysts than some of the other leading IT analyst firms, with a physical presence in over 90 countries. IDC the most quoted market intelligence firm in the worldwide media. IDC is a subsidiary of IDG , the world's leading technology media, research, and events company. ### For more information: Jean Norton
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