News |
West Coast Electric Company Buys 1,100 Seats of Iontas’s Event Focus SoftwareAustin, Texas, and Letterkenny, Ireland – January 23, 2008Iontas, a global provider of business process optimization software, disclosed today that a major California based electric utility has purchased 1,100 licenses of Iontas’s Event Focus software. The utility, which serves more than 13 million people, plans to use the Iontas software to automate procedures and manage the efficiency of the contact center processes. Iontas’s Focus software suite, which consists of three modules, gives companies the unique ability to understand and visualize exactly how employees use software to do their day-to-day jobs so they can improve business processes and resource allocation. The Activity Focus module captures detailed data on how users interact with their software applications, including information such as what applications and web pages users access, how long they spend in a given window or page, and even values entered by users or returned by software. The Event Focus module monitors software activity to detect specific events (such as values entered, thresholds reached, security violations, etc) and to trigger actions based on these occurrences. The third module in the Focus suite, Process Focus, recognizes and captures data on entire business processes that may span multiple software applications and steps. “Companies all over the world are using Focus to learn from their best performers and deploy those best practices throughout the organization,” noted Iontas CEO Joe Stockton. “Focus gives these companies the detailed data they need to forecast and automate business processes, optimize allocation of resources and improvements that translate directly into cost savings and customer satisfaction.” “Only Focus both collects performance metrics and launches actions from any software application without special integration. And only Focus enables companies to act on that data in real time,” added Stockton. About IontasFounded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs. Installed on over 500,000 PCs worldwide, Iontas’s Focus suite enables contact centers, back offices, and enterprises to see precisely how employees are using all their IT resources over time. With facts in hand, managers can make informed decisions about how to improve their company’s business processes and software tools. Iontas helps companies work smart. ### For more information:Jean Norton |
