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European Telecommunications Provider Licenses 600 Seats of Iontas’s Desktop Focus and Event Focus SoftwareAustin, Texas, and Letterkenny, Ireland – August 6, 2007Iontas reported today that a large telecommunications company in Turkey has purchased 600 licenses of its Desktop Focus and Event Focus software. The company will use the software to analyze how contact center agents interact with their customers. “Desktop Focus and Event Focus help companies manage their contact centers for best performance,” said Joe Stockton, Iontas’s CEO. “The software helps them optimize their daily business processes and use of existing resources, as well as improve the accuracy of forecasts and schedules.” The Focus software suite helps companies measure and understand how software is used as employees go about their daily tasks. Desktop Focus, the first module in the suite, captures data about how employees use software and provides a virtual time-and-motion study that can help each user work most efficiently. The second module, Event Focus, triggers actions (such as email notification or the initiation of call recording) when specific events occur. For example, Event Focus might trigger the recording of a customer call from a strategic account, notify a supervisor of a high-value transaction, provide up-sell or cross-sell scripts for appropriate contacts, or immediately suspend a user’s access privilege if a security violation occurs. Event detects events in any kind of software without requiring integration with the applications. Process Focus, the most recent addition to the Focus suite, has the unique ability to recognize an entire business process that may span several software applications and multiple complex steps, and to capture details about how that process is followed. Using the comprehensive information provided by Focus to guide them, managers can give employees the tools, training, and best practices they actually need for optimal productivity, increased efficiency, improved customer service and greater job satisfaction. About IontasFounded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs. Installed on over 300,000 PCs worldwide, Iontas’s Focus suite enables contact centers, back offices, and enterprises to see precisely how employees are using all their IT resources over time. With facts in hand, managers can make informed decisions about how to improve their company’s business processes and software tools. Iontas helps companies work smart. ### For more information:Jean Norton |
