Iontas Announces Launch of Accredited Reseller Program

April 15th 2002

Iontas, the leading developer of workforce and asset management solutions, is launching the Accredited Reseller Program for its Agent Focus solution set. The new initiative is designed to strengthen the company's channel position by attracting new resellers and delivering comprehensive support for all partners.

The Accredited Reseller Program has the following benefits:

• Technical and market training to enable the Accredited Reseller to advise customers on their quality and efficiency requirements.
• Higher margins, marketing assistance and qualified lead generation.
• Discounted technical support rates

"We have built an excellent solution set for quality and performance management in the call and contact center and these are worldwide markets," said Martin McCreesh, Iontas CEO. "We now intend to build a reseller channel that will provide the local support worldwide that our customers expect. This will allow us to maintain high levels of expansion in this fast growing market. It also allows our partners access to the Iontas solutions to sell to their existing client base."

The Agent Focus solution set provides quality and performance management across the call and contact center. With a web based interface and an architecture that ensures minimal administration, the Agent Focus product delivers graphical information that allows management and staff to monitor their activities and analyze their business processes.

Find out more about the Accredited Reseller Program.

About Iontas

Iontas is an innovative provider of people and enterprise management software solutions for today's technology-driven age. Through its comprehensive development program and partner alliances, Iontas delivers a suite of integrated management tools that monitor call center activity and the use and deployment of PC systems, Internet and e-mail. Based in Donegal, Ireland with U.S. headquarters in Boston, Iontas management products have been widely adopted by leading clients including British Telecom, Conduit Europe, and Stream International.