Iontas is now part of Verint Systems
As part of the greater Verint® Systems organization, we're integrating our innovative desktop analytics solutions into Verint's Impact 360® Workforce Optimization suite. Together, our solutions can extend the benefits of workforce optimization from the contact center into other areas of the enterprise that impact the customer experience, including branches and the back office.
Find out more about how to put our desktop analytics and workforce optimization solutions to work in your organization today!
Perspectives on the Combination:
DMG views the desktop analytics market as a valuable component of the analytically-enabled contact center. "It delivers actionable results and recommendations for both contact center and back-office operating areas that, if addressed, can yield significant cost savings, improved quality and a better overall customer experience. Iontas is a pioneer in the concept and functionality for what has become desktop analytics. Desktop analytics is a high-value application that is increasingly considered a component of workforce optimization suites."
- DMG Consulting
"Iontas' desktop analytics and process management technology dovetails well with Verint's advanced analytics tools. The addition of Iontas brings the Verint suite a layer of powerful analytics that should give users a better, more comprehensive view into application usage, business processes, workflow, and ultimately customer service delivery - whether it originates in the contact center, branch office or a back-office department. This is a very complementary acquisition for Verint."
- Frost & Sullivan
